2-10 Home Buyers Warranty, headquartered in Aurora, Colorado, offers home warranty plans starting at $39.99 per month for its Systems plan and $59.99 per month for its Pinnacle plan. The Systems plan covers major home systems including heating and air-conditioning, electrical systems, plumbing systems, water heaters and toilets. The Pinnacle plan includes all Systems coverage plus appliances such as refrigerators, ranges, ovens, cooktops, dishwashers, built-in microwaves, garbage disposals, washers and dryers.
When you file a claim, you pay a service call fee of $65, $85 or $100, depending on which option you choose. The company sets coverage limits at $50,000 total per agreement term, $5,000 per covered HVAC system and $2,000 per covered appliance.
2-10 HBW offers optional add-ons including roof leak repair, pool and built-in spa equipment coverage, septic system coverage and electronics protection. The company provides discounts up to 65% off retail prices on appliances through partnerships with Whirlpool and GE.
The warranty is available in 48 states, excluding Alaska and Hawaii. The company does not cover damages caused by neglect or lack of maintenance, commercial-grade appliances, or HVAC units with capacity greater than five tons. Homes must be under 10,000 square feet and used for residential purposes only.
You can reach 2-10 HBW's customer service at 844-784-5209 for service requests or claim help, or 855-522-5734 to shop for coverage or renew. The company accepts cancellations within a 30-day waiting period for full refunds; after 30 days, refunds are prorated and may be reduced by an administrative fee.
According to the Better Business Bureau, 2-10 HBW received an A+ rating but is not BBB-accredited. The BBB reports 663 total complaints in the last three years and 208 complaints closed in the last 12 months.