# Weekly Scam Alert: Scammers Are Using Fake Order Receipts to Get You on the Phone
Scammers have deployed a new tactic that exploits your trust in online shopping. They send fake order receipts that mimic legitimate e-commerce platforms, then pressure you to call a fraudulent customer service number when you question the purchase.
Here is how the scam works. You receive an email or text that looks like an authentic order confirmation from Amazon, Apple, Target, Walmart, or another major retailer. The fake receipt includes details like an order number, item description, and shipping address. The document appears genuine enough to alarm you.
The receipt lists a charge of $99, $199, or higher for something you never bought. It includes a phone number labeled "Customer Service" or "Order Support." Panicked, you call the number.
When you reach the scammer, they act helpful and professional. They claim the charge was unauthorized and offer to cancel it or process a refund. To verify your identity and "protect your account," they ask for your full name, address, phone number, email, and credit card details. Some variations ask for your Social Security number or bank account information. Once they have this data, they steal your money or commit identity theft.
Variations of this scam target specific retailers. Some fake receipts claim you bought gift cards, electronics, or high-value items. Others reference subscription services. The psychological trigger remains the same: a charge you did not authorize creates urgency and clouds your judgment.
The Federal Trade Commission has logged thousands of complaints about receipt-based scams over the past two years. Money Magazine reports the tactic continues to evolve as scammers refine their templates and spoofing techniques.
To protect yourself, take these steps. Never call a number listed in an unsolicited receipt or invoice. Instead, go directly to the retailer's official website or use the customer service number printed on your physical credit card. Log into your account through the retailer's app or website to check your actual order history. Contact the official company directly to report the suspicious email or text.
Legitimate companies never ask for your full Social Security number, credit card number, or bank account details over the phone in response to a customer inquiry. If someone asks for this information, hang up immediately.
Set up account alerts with your bank and credit card companies. Most institutions offer free fraud monitoring. Review your credit reports at Equifax, Experian, and TransUnion through AnnualCreditReport.com. You have the right to check your reports for free once yearly.
Block the sender of any fake receipt. Mark emails as spam and spam text messages to your carrier. Report the scam to the FTC at ReportFraud.ftc.gov.
Scammers count on speed and panic. When you slow down and verify information through official channels, you stop the fraud before it starts.