Scammers are impersonating Apple Support representatives over FaceTime calls to trick users into handing over access to their devices and bank accounts. The scheme works by initiating contact through text or email, claiming the user's account has been compromised or their device contains malware. When victims call back or accept a FaceTime call, fraudsters pose as legitimate Apple support staff and use screen-sharing tools to gain control of the device.
Once inside, scammers navigate to banking apps and financial accounts. They convince victims to provide login credentials or two-factor authentication codes by pretending to "fix" the supposed problem. The perpetrators then drain bank accounts directly or set up fraudulent transfers before the victim realizes what happened.
The FaceTime format gives scammers a psychological advantage. A face on the screen and professional demeanor make the interaction feel legitimate, especially when paired with Apple's branding in fake support emails or text messages. Some victims report losing tens of thousands of dollars before detecting unauthorized transactions.
Apple does not initiate contact with users over FaceTime or unsolicited phone calls about account security issues. The company never asks for passwords, two-factor codes, or remote access to devices through support channels.
Protect yourself by ignoring unexpected messages claiming account problems. Contact Apple directly by visiting apple.com or using the official Apple Support app. Do not share screen access with anyone who contacted you first. Never provide login credentials, recovery codes, or two-factor authentication numbers to anyone claiming to represent Apple. If you receive a suspicious FaceTime call, hang up immediately and report it to Apple.
Check your bank and credit card statements regularly for unauthorized charges. Enable purchase notifications on all financial accounts. Consider setting up separate passwords for banking apps that differ from your Apple ID password. Two-factor authentication on bank accounts adds protection even if someone obtains your login details.