Disney agreed to pay $50 million to settle a class-action lawsuit brought by streaming customers who claim the company made it difficult to cancel Disney Plus subscriptions. The settlement covers consumers who paid for Disney Plus between January 1, 2015, and October 12, 2024.
Eligible customers can receive between $5 and $20 each, depending on how many people file claims. Those who had trouble canceling their subscriptions qualify for the full settlement payout. Even customers who successfully canceled without difficulty may receive smaller amounts if they took extra steps to complete the process.
To claim your share, visit the settlement website and provide your email address and other account details. You'll need proof of your Disney Plus subscription during the covered period. Most people can submit claims online in under five minutes.
The deadline to file claims typically falls six months after the settlement receives final court approval. Keep watch for official settlement notices sent by Disney via email to your registered account. These notices include a direct link to the claims portal and step-by-step instructions.
If you don't file a claim by the deadline, you forfeit your money. The unclaimed funds go to cy pres awards, which direct money to consumer advocacy groups. This happened in previous Disney settlements, so filing is worth the minimal effort required.
Disney faced criticism for years over its cancellation process. The company originally required customers to call a phone number to cancel rather than offering an online option. Regulators including New York's attorney general pressured Disney to simplify cancellations. The company eventually added an easy online cancellation method in 2023.
Current Disney Plus subscribers remain eligible for the settlement. Your claim doesn't affect your ongoing subscription or account status. You can file even if you currently subscribe to the service.
Check your email for settlement notifications starting immediately. If you received multiple Disney Plus charges or struggled through a lengthy cancellation process between 2